What can you do about Amazon Delivery / Mail theft?
#Amazon is currently facing a significant honesty issue, particularly in the Greater Toronto Area, where more than 75 individuals have fallen victim to mail theft. With the approaching holiday season, incidents of mail theft tend to rise, making it crucial for recipients to remain vigilant. The situation is exacerbated by Amazon drivers who have reportedly failed to deliver packages and instead resorted to selling them online. This not only indicates a breakdown in Amazon's delivery system but also reveals an organized crime element exploiting vulnerabilities in the supply chain.
Instances of theft are not limited to mail alone; break-ins at residential community mailboxes and plazas have also been reported. Amazon warehouses have become hotspots for employee theft, leading to criminal charges. The charges, often categorized as serious breaches of trust, result in jail time and a criminal record for offenders. Notably, charges have been reported across various fulfillment centers in Ontario, emphasizing the widespread nature of the issue. Multiple Amazon employees have been charged with theft from all fulfillment centers in Ontario, including:
1. YYZ1 – 6363 Millcreek Drive, Mississauga
2. YYZ2 – 2750 Peddie Road, Milton
3. YYZ3 – 7995 Winston Churchill Blvd. Brampton
4. YYZ4/YYZ6 – 8050 Heritage Road, Brampton
5. YYZ7 – 12724 Coleraine Drive, Caledon (Bolton)
6. YYZ9 – 6451 Steeles Ave. E, Toronto
Amazon's response to these thefts has been criticized for being inadequate. The company tends to provide boilerplate responses, claiming an inability to verify details and requesting additional information, which can be frustrating for affected customers. The company's struggle to handle the increasing instances of theft and its questionable response procedures contribute to the erosion of trust among consumers.
Furthermore, customer dissatisfaction extends beyond theft issues. Complaints about the deterioration of Amazon's Prime service have surfaced, with shipping times no longer meeting the promised two-day delivery for many items. This has led to canceled Prime renewals, as customers question the value of the membership compared to alternatives like Walmart, which offers next-day free shipping without a subscription.
In light of these challenges, addressing Amazon's honesty issue requires a comprehensive approach. Strengthening vetting processes for drivers and warehouse staff, improving supply chain security, and enhancing customer support procedures are essential steps. Additionally, Amazon must reevaluate and transparently communicate changes to its Prime service to rebuild trust and retain customer loyalty.
https://www.burnabynow.com/local-news/burnaby-amazon-driver-arrested-for-selling-deliveries-on-facebook-7796672
https://www.accused.ca/amazon-theft-charges.htm
https://www.yrp.ca/en/online-reporting/Report-a-Crime.asp
https://www.cnbc.com/2020/01/10/package-theft-how-amazon-google-others-are-fighting-porch-pirates.html