本文发表在 rolia.net 枫下论坛Dear Chairperson:
We are writing to express our strong dissatisfaction with the CCC Program and the instructor Ms. XXX at your School. As full time students of CCC program of 200Z (Winter), we wish to draw your attention to the problems we are experiencing and suffering.
Ms. XXX is our instructor of Course A and Course B, two core courses of CCC program. All of us joined this program with strong desire to learn knowledge and skills related to this course. We spent a great deal of our energy and time on study. But, unfortunately, so far we cannot get any improvement in these main courses and what we got is just discouragement and unfair treatment in her class. We would like to summarize our main discontentment about Ms. Xxx and the courses:
1. Ms. XXX didn't make full use of the class time and facilities in class. Many times she just gave us an assignment in the class, which we could finish in half an hour. Then we could leave after doing that. Both of Course A and Course B always finished 30 to 60 minutes earlier than the schedule. We would assume that most of the students are ahead of the requirements and schedules; otherwise, it’s just not reasonable to be dismissed without further lecture and guidance early. What she did is just testing us and giving us assignments and simply putting a mark on those tests without more detail feedback, but teaches us very little about how to improve. Furthermore, we only used our headsets twice in the lab so far, with a TOTAL time less than half an hour. All the students cannot understand why the school requested us to spend $180 to buy such an expensive headset if we rarely use it in this term, because most of us don’t even know whether we can continue this course on next term or not. We have to say that this really brings a negative impact to the school. On Mar 24, Ms. XXX only handed out the paper of email practice we did in last class and then asked the students: “If you have questions about writing an E-mail, then you can stay here to ask me. Otherwise, you can leave now.” Finally, nearly 90% students left the classroom right away. The class began at 10:30am, but it was already dismissed at 11:00am. We are strongly unsatisfied with this irresponsible teaching. We paid heavy tuition and tremendous amount of effort, not to expect to be gathered together in a classroom to write some assignment without more guidance, and often to be discouraged and unfairly treated, which would be discussed later.
2. Ms. XXX didn’t give us a clear instruction of requirements and standards to pass Course B. By now, we have finished two tape assignments and one impromptu speech. After she gave us the first tape back, she didn’t instruct us what her standard for a good tape or speech is. What we need from the instructor is not only just one comment “You need to practice more”. We need to know how to make speech clear, how to deliver a smile voice, how to make it better. When some students request her to give us a good example, she just simply ignored the request. Regarding good speech and how to speak with smile voice, although we are never clarified about Ms. Xxx’s standard, we are certain that her negative tone and lacking of interest/effort to fulfill her duty do not qualify for that category.
3. Ms. Xxx is sometimes unreasonably tough on students and always presents herself with an authoritarian attitude in the class. The clock in the lab is about 6 minutes ahead of the actual time. We knew that after a student got a lesson from this. We do log in and out on actual time. But she insisted it is late if we don’t follow the wrong clock in the lab. A student wanted to explain to her, but she didn't listen to him at all, just answered “The system says you are late for 30 seconds, then you are!” Finally this student lost the attendance mark on that time. We do feel it is so unfair for all of us. Why can’t she just try to adjust a wrong clock in the lab but force all of us obey her own rule? But on March 25, she was late for the class Course B even for half an hour. Then she asked us to wait for another half an hour to let her set the e-mail assignment to us. After we finished the E-mail, the class was just dismissed. Does she have the special right being late? Shouldn't she be prepared well for the class before she steps into the classroom? It is so easy to prepare the e-mail assignment in her draft mailbox in advance. Why can’t she manage her time well and give us chance to learn more in class? Our students’ time is just not precious? Can she be so captious to the students but just not to herself? Furthermore, when students talked with her, she always wants to show her power and authority. On Mar 26, a student wanted to talk with her about the tape assignment #2. When she told Ms. Xxx that she asked some help from other people before she handed in this tape and she could not understand why she still receives a low mark despite her extra effort compared to her assignment #1. The student just wanted a concrete and detail feedback so that she could improve it. But Ms. Xxx gave such an answer with arrogance: “WHO IS THE TEACHER?” She even said, “If you are unsatisfied with the mark, you can talk with the chair.” We consider ourselves paid customers for the program, and we expect reasonable service – the opportunity to learn and minimum respect in return. We cannot believe that this is just the instructor of CCC program, which is supposed to teach us how to satisfy customers and solve conflicts. We cannot see that Ms. XXX offers required understanding and respect for all students instead of showing her power and authority in front of us. Incidents like those really show Ms. xxx’s attitude towards her students and responsibilities. We do question her qualification as a teacher and basic respect to her profession and other people.
4. Ms. XXX prejudges the ESL students and treats them unfairly. Since we joined this program, Ms. XXX has continually made inappropriate comments and statements towards ESL students in her classes, such as “ESL students do this”, “ESL students do have the problems like this…” We have to ask the department: Is C college an ESL school or is this an ESL program so that she needs to mention ESL in every class? Is that the manner a qualified teacher in Canada should speak? Does the school grant Ms. xxx the right to prejudge and offend all ESL students? At the time ESL students were enrolled in this program, nobody told us that we are not qualified for this program. On the contrary, the coordinator told us that we CAN learn much in this program and we CAN improve our communication skills throughout this course. But what did we obtain from Ms. XXX’s lecture? Instead of helping us improve our communication skills what program needs, we’ve only received a series of tests and assignments in course B with little preparation, guidance, standard, or suggestion. On top of lacking of “teaching”, the only feedback we constantly received was “You may fail due to your spoken English and I don't think you can get a job in this field”. Since the first class, ESL students were singled out that we have the highest possibility to fail in this course because our spoken English. If we weren’t qualified to this program, why was there no admission assessment on oral English? Why were we misled in this program? We would assume that Ms. xxx was not taken away the opportunity to oppose enrollment of ESL students from the school. If that was not the case, we are greatly troubled with Ms. xxx’s attitude and approach to ESL students. Moreover, Ms. xxx put the last Oral projects and Telephone Interview an astonishing high percentage of total mark, which is 65%. From our previous long time education background, we would feel safe to assume that the importance of certain knowledge is proportional to the coverage of lecture, exercises and tests. For something possesses 65% of the total mark, we can simply not understand why Ms. xxx will only spend the last two weeks before final exam to teach it! Total time for learning telephone interview will be less than 5 hours. Furthermore, we only used our headsets twice in the lab so far, with a TOTAL time less than half an hour. Throughout the whole course, we were never offered a standard, which we should achieve, or a single concrete recommendation to help us improve, even after the “bad” result of the first quiz. The explanation would either be Ms. xxx’s failure to correlate the lecture, exercise and tests in the course, or her intention/prejudice to fail us even prior to evaluation, which is a heavy accusation for a teacher we are not willing to conclude. In our humble opinions, her oral assignments evaluation system is NOT OBJECTIVE. Because we were not clarified of the goal/standard before the assignment, and we were not demonstrated of the reason for our low marks, and certainly we were not enlightened with constructive suggestion for improvement. We would raise a reasonable doubt of the course B, is it just based on personal favor or subjective impression of the instructor? Is instructor’s personal opinion of whether we could get a job in this field in the future, decisive enough to fail the students? In fact, there are at least four ESL students in our class worked or are now working for Canadian companies, one of them even worked for IBM before. We believe those facts are strong enough to prove that Ms. XXX’s judgment can be well off target. In addition, none of us has ever experienced a single teacher who told her/his students that they would not be able to find a job. But Ms. XXX has the courage to determine our failure in job seeking. The impression we could gain from her words in many occasions is that “I think you cannot get a job in this field because of your spoken English, so you will be failed.” The logic is certainly flawed, the opinion is biased, and the action is not acceptable. All of the ESL students strongly oppose this prejudice and unfair treatment from Ms. xxx, and we demand a prompt explanation and appropriate action.
In every course guideline, regarding Human Rights, it is written that “It is the policy of the College that all programs will strive for a learning, teaching and work environment that promotes inclusion, understanding and respect for all students and employees, consistent with the Ontario Human Rights Code and the College’s Dispute Resolution Policy and Procedures.” As paid students, who spent great efforts and time on and off the course to study, want an acceptable learning environment and fair treatment. We respect all faculty members, school staffs, and fellow students, and we certainly request to be respected mutually as well.
All of us are looking forward to your prompt response and an acceptable solution of our complaints. We do know that the students enrolled in last semester also filed complaint to the school, but by now they haven’t received a final solution. If we cannot obtain a responsible reply from the department, we will definitely seek help from elsewhere, such as the school board, board of education, even government, or media.
Thank you for your valuable time and we are looking forward to your prompt action.
Sincerely,
Students of YYY Program更多精彩文章及讨论，请光临枫下论坛 rolia.net
We are writing to express our strong dissatisfaction with the CCC Program and the instructor Ms. XXX at your School. As full time students of CCC program of 200Z (Winter), we wish to draw your attention to the problems we are experiencing and suffering.
Ms. XXX is our instructor of Course A and Course B, two core courses of CCC program. All of us joined this program with strong desire to learn knowledge and skills related to this course. We spent a great deal of our energy and time on study. But, unfortunately, so far we cannot get any improvement in these main courses and what we got is just discouragement and unfair treatment in her class. We would like to summarize our main discontentment about Ms. Xxx and the courses:
1. Ms. XXX didn't make full use of the class time and facilities in class. Many times she just gave us an assignment in the class, which we could finish in half an hour. Then we could leave after doing that. Both of Course A and Course B always finished 30 to 60 minutes earlier than the schedule. We would assume that most of the students are ahead of the requirements and schedules; otherwise, it’s just not reasonable to be dismissed without further lecture and guidance early. What she did is just testing us and giving us assignments and simply putting a mark on those tests without more detail feedback, but teaches us very little about how to improve. Furthermore, we only used our headsets twice in the lab so far, with a TOTAL time less than half an hour. All the students cannot understand why the school requested us to spend $180 to buy such an expensive headset if we rarely use it in this term, because most of us don’t even know whether we can continue this course on next term or not. We have to say that this really brings a negative impact to the school. On Mar 24, Ms. XXX only handed out the paper of email practice we did in last class and then asked the students: “If you have questions about writing an E-mail, then you can stay here to ask me. Otherwise, you can leave now.” Finally, nearly 90% students left the classroom right away. The class began at 10:30am, but it was already dismissed at 11:00am. We are strongly unsatisfied with this irresponsible teaching. We paid heavy tuition and tremendous amount of effort, not to expect to be gathered together in a classroom to write some assignment without more guidance, and often to be discouraged and unfairly treated, which would be discussed later.
2. Ms. XXX didn’t give us a clear instruction of requirements and standards to pass Course B. By now, we have finished two tape assignments and one impromptu speech. After she gave us the first tape back, she didn’t instruct us what her standard for a good tape or speech is. What we need from the instructor is not only just one comment “You need to practice more”. We need to know how to make speech clear, how to deliver a smile voice, how to make it better. When some students request her to give us a good example, she just simply ignored the request. Regarding good speech and how to speak with smile voice, although we are never clarified about Ms. Xxx’s standard, we are certain that her negative tone and lacking of interest/effort to fulfill her duty do not qualify for that category.
3. Ms. Xxx is sometimes unreasonably tough on students and always presents herself with an authoritarian attitude in the class. The clock in the lab is about 6 minutes ahead of the actual time. We knew that after a student got a lesson from this. We do log in and out on actual time. But she insisted it is late if we don’t follow the wrong clock in the lab. A student wanted to explain to her, but she didn't listen to him at all, just answered “The system says you are late for 30 seconds, then you are!” Finally this student lost the attendance mark on that time. We do feel it is so unfair for all of us. Why can’t she just try to adjust a wrong clock in the lab but force all of us obey her own rule? But on March 25, she was late for the class Course B even for half an hour. Then she asked us to wait for another half an hour to let her set the e-mail assignment to us. After we finished the E-mail, the class was just dismissed. Does she have the special right being late? Shouldn't she be prepared well for the class before she steps into the classroom? It is so easy to prepare the e-mail assignment in her draft mailbox in advance. Why can’t she manage her time well and give us chance to learn more in class? Our students’ time is just not precious? Can she be so captious to the students but just not to herself? Furthermore, when students talked with her, she always wants to show her power and authority. On Mar 26, a student wanted to talk with her about the tape assignment #2. When she told Ms. Xxx that she asked some help from other people before she handed in this tape and she could not understand why she still receives a low mark despite her extra effort compared to her assignment #1. The student just wanted a concrete and detail feedback so that she could improve it. But Ms. Xxx gave such an answer with arrogance: “WHO IS THE TEACHER?” She even said, “If you are unsatisfied with the mark, you can talk with the chair.” We consider ourselves paid customers for the program, and we expect reasonable service – the opportunity to learn and minimum respect in return. We cannot believe that this is just the instructor of CCC program, which is supposed to teach us how to satisfy customers and solve conflicts. We cannot see that Ms. XXX offers required understanding and respect for all students instead of showing her power and authority in front of us. Incidents like those really show Ms. xxx’s attitude towards her students and responsibilities. We do question her qualification as a teacher and basic respect to her profession and other people.
4. Ms. XXX prejudges the ESL students and treats them unfairly. Since we joined this program, Ms. XXX has continually made inappropriate comments and statements towards ESL students in her classes, such as “ESL students do this”, “ESL students do have the problems like this…” We have to ask the department: Is C college an ESL school or is this an ESL program so that she needs to mention ESL in every class? Is that the manner a qualified teacher in Canada should speak? Does the school grant Ms. xxx the right to prejudge and offend all ESL students? At the time ESL students were enrolled in this program, nobody told us that we are not qualified for this program. On the contrary, the coordinator told us that we CAN learn much in this program and we CAN improve our communication skills throughout this course. But what did we obtain from Ms. XXX’s lecture? Instead of helping us improve our communication skills what program needs, we’ve only received a series of tests and assignments in course B with little preparation, guidance, standard, or suggestion. On top of lacking of “teaching”, the only feedback we constantly received was “You may fail due to your spoken English and I don't think you can get a job in this field”. Since the first class, ESL students were singled out that we have the highest possibility to fail in this course because our spoken English. If we weren’t qualified to this program, why was there no admission assessment on oral English? Why were we misled in this program? We would assume that Ms. xxx was not taken away the opportunity to oppose enrollment of ESL students from the school. If that was not the case, we are greatly troubled with Ms. xxx’s attitude and approach to ESL students. Moreover, Ms. xxx put the last Oral projects and Telephone Interview an astonishing high percentage of total mark, which is 65%. From our previous long time education background, we would feel safe to assume that the importance of certain knowledge is proportional to the coverage of lecture, exercises and tests. For something possesses 65% of the total mark, we can simply not understand why Ms. xxx will only spend the last two weeks before final exam to teach it! Total time for learning telephone interview will be less than 5 hours. Furthermore, we only used our headsets twice in the lab so far, with a TOTAL time less than half an hour. Throughout the whole course, we were never offered a standard, which we should achieve, or a single concrete recommendation to help us improve, even after the “bad” result of the first quiz. The explanation would either be Ms. xxx’s failure to correlate the lecture, exercise and tests in the course, or her intention/prejudice to fail us even prior to evaluation, which is a heavy accusation for a teacher we are not willing to conclude. In our humble opinions, her oral assignments evaluation system is NOT OBJECTIVE. Because we were not clarified of the goal/standard before the assignment, and we were not demonstrated of the reason for our low marks, and certainly we were not enlightened with constructive suggestion for improvement. We would raise a reasonable doubt of the course B, is it just based on personal favor or subjective impression of the instructor? Is instructor’s personal opinion of whether we could get a job in this field in the future, decisive enough to fail the students? In fact, there are at least four ESL students in our class worked or are now working for Canadian companies, one of them even worked for IBM before. We believe those facts are strong enough to prove that Ms. XXX’s judgment can be well off target. In addition, none of us has ever experienced a single teacher who told her/his students that they would not be able to find a job. But Ms. XXX has the courage to determine our failure in job seeking. The impression we could gain from her words in many occasions is that “I think you cannot get a job in this field because of your spoken English, so you will be failed.” The logic is certainly flawed, the opinion is biased, and the action is not acceptable. All of the ESL students strongly oppose this prejudice and unfair treatment from Ms. xxx, and we demand a prompt explanation and appropriate action.
In every course guideline, regarding Human Rights, it is written that “It is the policy of the College that all programs will strive for a learning, teaching and work environment that promotes inclusion, understanding and respect for all students and employees, consistent with the Ontario Human Rights Code and the College’s Dispute Resolution Policy and Procedures.” As paid students, who spent great efforts and time on and off the course to study, want an acceptable learning environment and fair treatment. We respect all faculty members, school staffs, and fellow students, and we certainly request to be respected mutually as well.
All of us are looking forward to your prompt response and an acceptable solution of our complaints. We do know that the students enrolled in last semester also filed complaint to the school, but by now they haven’t received a final solution. If we cannot obtain a responsible reply from the department, we will definitely seek help from elsewhere, such as the school board, board of education, even government, or media.
Thank you for your valuable time and we are looking forward to your prompt action.
Sincerely,
Students of YYY Program更多精彩文章及讨论，请光临枫下论坛 rolia.net