本文发表在 rolia.net 枫下论坛Nov 7 2002
Dear Sir or Madam,
Re: Complaint of wrong accuse by Esso gas station(Finch and Keele)
I am a loyal customer of Esso Canada, but from now on, I am not sure whether I will still be one anymore.
On the night of Nov 4, 2002, 5:20PM, I went to the Esso gas station at the intersection of Finch and Keele to fill up my tank (total 37.8 litres of regular #87 gas only) using the Speedpass. When I was ready to leave, the attendant in the gas station stopped me and told me that there was another unpaid $11 premium #91 gasoline bill (about 13 litres of premium gas) that I also put in without paying. It is obvious that there was somebody before me used the same pump without paying and ran away. But the attendant and the gas station manager, his name is Sam Kotani, accused me of stealing this amount of gas in front of many other customers. We had a dispute, and I requested to call the police and they did. About 30 minutes later, two police officers came. After hearing from both sides, the police suggested I paid the $11 bill for now and the gas station will arrange to take some gas sample out of my tank to see whether there is any premium gasoline. I also agreed because I know for a fact that I do not have any premium gasoline in my gas tank and the wrong accuse will be cleared.
Nov 5,2002, I waited all day without getting a call from the gas station manager. On the night of Nov 5, 2002 5:20 PM, I went back to the gas station with my colleagues hoping I could talk to the gas station manager. With great patience, we waited there for more than 2 hours, mostly outside of the store in the rain and the cold, but the manager just tried to avoid us and was not willing to admit they made a mistake. We called the police once again and the same officer came back even though he could not do much but was able to get the gas station attendant to admit that he did not really see who actually stole the gas and that they never have the intention of taking gas sample from my gas tank to perform any test. At this point, it is clear that all they care about is somebody stole $11 gas from them and they just want to pick the most convenient customer to pay for it without any consideration on how serious it is to wrongly accuse an innocent person of stealing. They went even as far as saying we are not welcome to their gas station anymore without ever apologize and return the money to me!
I think this is an outrageous event. I am a well-educated professional with good reputation. Being accused of stealing in front of many other customers in the gas station is a tremendous humiliation. I had told this experience to my colleagues, my friends and a discussion forum on the Internet. Everybody is furious about it. They all promised not to buy any gas from Esso any more until Esso is willing to step up and take appropriate action.
Esso Canada is a well-known company and I hope you will not corrupt your reputation by letting people that franchise your gas station to ruin the goodwill. I truly expect this letter will raise your attention, and is looking forward to hear any responses from you soon; otherwise I will take the necessary legal action against all the parties that were involved in this wrong accuse to protect myself.
As I have mentioned at the beginning, I am a loyal customer of Esso gas. I have attached 5 pieces of photocopies of my Esso receipts in the past couple of months. You can notice that almost every time, I put no more than 40 litres of regular graded gas. (You can see more of my purchase history by looking at my Speedpass payment records and it clearly shows that I was not the one that stole the premium gas!)
Yours truly,
Yin Wang
416-494-9636 (H)
hardywang@yahoo.com
Included is a list of people that are willing to join me to boycott Esso if no appropriate action is being taken:更多精彩文章及讨论，请光临枫下论坛 rolia.net
Dear Sir or Madam,
Re: Complaint of wrong accuse by Esso gas station(Finch and Keele)
I am a loyal customer of Esso Canada, but from now on, I am not sure whether I will still be one anymore.
On the night of Nov 4, 2002, 5:20PM, I went to the Esso gas station at the intersection of Finch and Keele to fill up my tank (total 37.8 litres of regular #87 gas only) using the Speedpass. When I was ready to leave, the attendant in the gas station stopped me and told me that there was another unpaid $11 premium #91 gasoline bill (about 13 litres of premium gas) that I also put in without paying. It is obvious that there was somebody before me used the same pump without paying and ran away. But the attendant and the gas station manager, his name is Sam Kotani, accused me of stealing this amount of gas in front of many other customers. We had a dispute, and I requested to call the police and they did. About 30 minutes later, two police officers came. After hearing from both sides, the police suggested I paid the $11 bill for now and the gas station will arrange to take some gas sample out of my tank to see whether there is any premium gasoline. I also agreed because I know for a fact that I do not have any premium gasoline in my gas tank and the wrong accuse will be cleared.
Nov 5,2002, I waited all day without getting a call from the gas station manager. On the night of Nov 5, 2002 5:20 PM, I went back to the gas station with my colleagues hoping I could talk to the gas station manager. With great patience, we waited there for more than 2 hours, mostly outside of the store in the rain and the cold, but the manager just tried to avoid us and was not willing to admit they made a mistake. We called the police once again and the same officer came back even though he could not do much but was able to get the gas station attendant to admit that he did not really see who actually stole the gas and that they never have the intention of taking gas sample from my gas tank to perform any test. At this point, it is clear that all they care about is somebody stole $11 gas from them and they just want to pick the most convenient customer to pay for it without any consideration on how serious it is to wrongly accuse an innocent person of stealing. They went even as far as saying we are not welcome to their gas station anymore without ever apologize and return the money to me!
I think this is an outrageous event. I am a well-educated professional with good reputation. Being accused of stealing in front of many other customers in the gas station is a tremendous humiliation. I had told this experience to my colleagues, my friends and a discussion forum on the Internet. Everybody is furious about it. They all promised not to buy any gas from Esso any more until Esso is willing to step up and take appropriate action.
Esso Canada is a well-known company and I hope you will not corrupt your reputation by letting people that franchise your gas station to ruin the goodwill. I truly expect this letter will raise your attention, and is looking forward to hear any responses from you soon; otherwise I will take the necessary legal action against all the parties that were involved in this wrong accuse to protect myself.
As I have mentioned at the beginning, I am a loyal customer of Esso gas. I have attached 5 pieces of photocopies of my Esso receipts in the past couple of months. You can notice that almost every time, I put no more than 40 litres of regular graded gas. (You can see more of my purchase history by looking at my Speedpass payment records and it clearly shows that I was not the one that stole the premium gas!)
Yours truly,
Yin Wang
416-494-9636 (H)
hardywang@yahoo.com
Included is a list of people that are willing to join me to boycott Esso if no appropriate action is being taken:更多精彩文章及讨论，请光临枫下论坛 rolia.net