在下面这个例子里面，最体现人工智能价值的不是大领导吹水的怎么分析Email的重要性，
而是，一旦人工智能漏掉处理威胁企业生存的Email后，人工智能要指出企业能混过去的办法。


Ocado actually first used TensorFlow to manage the flow of emails coming into its contact centre. Before TensorFlow the contact centre was dealing with emails on a first-in basis, with no sense of prioritisation. This would become an issue if bad weather hit and the volume of emails went up by three to four times and where issues with delivery would be much more pressing than something like website issues.

Dan Nelson, head of data at Ocado Technology told Computerworld UK: "So the business wanted to solve how to get a better grasp of what emails to deal with first, and that presented itself as a natural language problem," Nelson said. "So we wanted to intercept email as it arrived, understand the sentiment of it and also what they were talking about."