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  • 枫下沙龙 / 谈天说地 / "experience with reporting, forecasting TSF, ASA, abandon, etc. within a telecommunications call centre"--------请问以上 TSF，ASA， abandon 是什么意思？ -where(where); 2002-1-21 (#342844@0)
    • ??? -sos(sos); 2002-1-22 (#343254@0)
    • typical call center terminology in the customer service dept. of a company -rootbear(喝点啤酒晕晕头); 2002-1-22 {154} (#343815@0)
      ASA-Average Speed of Answer
      TSF-Telephone Service Factor

      simply search it in yahoo, you will find it

      http://www.telecorpproducts.com/glossary.html
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