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  • Treasury系列之-"Canadian Treasury Management"宝典精华总结篇B -specialday(Joyce); 2008-7-27 {5526} (#19430@41)
    • Very thorough information. Thanks. Does the book mention collections with the third party billing? -lastdayofschool(在夏天做帐); 2008-7-27 (#19434@41)
      • 好像没有。: ( -specialday(Joyce); 2008-7-27 (#19437@41)
        • If 25% of bill is paid by the customer and 75% by the third party such as gov't or insurance company, collection team would have extra jobs to do when they first contact with the customers. -lastdayofschool(在夏天做帐); 2008-7-27 {316} (#19439@41)
          First, explain to the customers how and why the bills are split.

          Second, if the customer refuses to pay off the 25% due to some reasons (e.g. "this is not my bill, the gov't should pay off 100%") , collection team might help the customer to resolve the issue.

          My 2 cents only.

          Any comments are welcome.
    • Nice post! Is there a way to quantitize the risk factors when grants/extends the credit to customers? -buickregal(Sharpness); 2008-7-27 (#19440@41)
    • XDJMs had asked where to find training program to improve their collection skills. My colleagues attended the following workshop and have found it helps improve their hands-on skills, “Pro-Active Tactics For Managing Accounts Receivable”. -lastdayofschool(在夏天做帐); 2008-7-28 {705} (#19461@41)
      Benefit

      -Creating transparency in policies
      -Better use of collection letters/emails/fax
      -Reduce possibilities of bad debts
      -Create policies that affect other depts.-sales, customer service
      -Improve telephone and other collection techniques
      -Decrease repetitive calls to same customer each month
      -What to do to collect more in serious cases

      Goal: accomplish collection tasks without damaging relationships.

      The workshop may run in different provinces.

      “The workshop is designed for experienced collection staff, but should be useful to beginners too,” commented by my colleague.

      BY PHONE: 1.800.916.9516
      BY FAX: 1.800.916.9616

      email: info@creditincanada.com

      Hope this helps.
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