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与Emirates航空公司客服交涉的不愉快经历
#3879@4096
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sailor
(Ocean & Mountain);
2018-5-21
(#6099606@60)
机票合约写的很清楚,没有仔细阅读是乘客的责任。客服处理的很专业,耐心解释并且提供了替代的方案。
其实,遇到这种情况,乘客只有直接电话打找客服中心,找到客服主管,试试看看可不可以给你一个例外,普通的客服没有权限的。
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laneway
(laneway);
2018-5-22
{116}
(#6099609@60)
Sorry I can't agree with you on this point. I explained quite clearly in those emails.
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sailor
(Ocean & Mountain);
2018-5-22
(#6099610@60)
机票问题处理都需要根据机票的T&C. 当然,T&C 也不可能包括所有的情况,乘客也可以找当客服主管去据理力争,祝好运!Tripadvisor有个类似情况的帖子,也许看了以后就明白了。
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laneway
(laneway);
2018-5-23
(#6099611@60)
Thanks!
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sailor
(Ocean & Mountain);
2018-5-24
(#6099632@60)
中东不像北美那样讲诚信,能骗就骗,谢谢贴出来为大家提醒
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beauty2018
(cat);
2018-5-24
(#6099633@60)
+1
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