本文发表在 rolia.net 枫下论坛Position: Technical Support Specialist (Band 3)
Salary Range $51,086 - $60,817
Location: Information Technology Department
New Street Education Centre
Work Schedule: 35 hours/week
Effective Date: Immediately
Qualifications:
The preferred applicant will possess the following:
1. Two-year community college diploma in Computer Studies and/or equivalent related field experience.
2. A minimum of one to two years’ practical experience in the support, installation and configuration of PC's, Mac's and computer
peripherals.
3. Certification or credit achievements towards Microsoft Certified Product Specialist (MCPS), Microsoft Certified Systems
Engineer (MCSE) is a definite asset.
The successful candidates must possess skills necessary for updating helpdesk logs and the writing of technical documents. As a
member of a core technical team, the candidate must show both the ability to self manage and maintain strong communication with
colleagues. Exceptional organizational and interpersonal skills, as well as the ability to set priorities are mandatory. Experience in
current telecommunication technology and Microsoft 2000 Server is a definite requirement.
Position Summary:
First line of support for 5000+ end users via phone, e-mail and web based help desk client
Provide technical support for users of PCs, Macs, file servers and other networked devices
Schedule, maintain and verify backups for all systems
Maintain and track all outstanding calls in a helpdesk database system
Provide accurate and timely service to users in the production of computerized reports
Troubleshoot and identify software and hardware issues, escalate when necessary to appropriate staff
Provide operating system support for Microsoft Windows 2000, Windows XP, and MAC environments, as well as support for all
software approved by the Board.
Diagnose, support and install hardware related to the above operating systems and software.
Follow technical guidelines through documentation provided by server administrators.
Schedule, complete and update daily trouble tickets as assigned.
Good time management skills.
Application Deadline: Friday, January 13, 2017 at 4:00 p. m.
Resume and other supporting documents must be submitted to Apply To Education:
www.applytoeducation.com
MASS(Management & Professionals) – Job Code # 1670316更多精彩文章及讨论，请光临枫下论坛 rolia.net
Salary Range $51,086 - $60,817
Location: Information Technology Department
New Street Education Centre
Work Schedule: 35 hours/week
Effective Date: Immediately
Qualifications:
The preferred applicant will possess the following:
1. Two-year community college diploma in Computer Studies and/or equivalent related field experience.
2. A minimum of one to two years’ practical experience in the support, installation and configuration of PC's, Mac's and computer
peripherals.
3. Certification or credit achievements towards Microsoft Certified Product Specialist (MCPS), Microsoft Certified Systems
Engineer (MCSE) is a definite asset.
The successful candidates must possess skills necessary for updating helpdesk logs and the writing of technical documents. As a
member of a core technical team, the candidate must show both the ability to self manage and maintain strong communication with
colleagues. Exceptional organizational and interpersonal skills, as well as the ability to set priorities are mandatory. Experience in
current telecommunication technology and Microsoft 2000 Server is a definite requirement.
Position Summary:
First line of support for 5000+ end users via phone, e-mail and web based help desk client
Provide technical support for users of PCs, Macs, file servers and other networked devices
Schedule, maintain and verify backups for all systems
Maintain and track all outstanding calls in a helpdesk database system
Provide accurate and timely service to users in the production of computerized reports
Troubleshoot and identify software and hardware issues, escalate when necessary to appropriate staff
Provide operating system support for Microsoft Windows 2000, Windows XP, and MAC environments, as well as support for all
software approved by the Board.
Diagnose, support and install hardware related to the above operating systems and software.
Follow technical guidelines through documentation provided by server administrators.
Schedule, complete and update daily trouble tickets as assigned.
Good time management skills.
Application Deadline: Friday, January 13, 2017 at 4:00 p. m.
Resume and other supporting documents must be submitted to Apply To Education:
www.applytoeducation.com
MASS(Management & Professionals) – Job Code # 1670316更多精彩文章及讨论，请光临枫下论坛 rolia.net