Carefull Communications Introduction 1

allentown (allentown)
Lucy, a claims adjuster for Global Operations Corp., has had a bad morning. She comes back to her desk after lunch and checks her e-mail. She slams her hand on her desk in disgust as she reads an e-mail from Morey, her supervisor.

Lucy replies to Morey’s e-mail as follows: “Are you paying any attention? Didn't I tell you just this morning that Ms. Smith is a liar? All the claims she’s submitted are falsified. She is the biggest liar I’ve seen in 20 years.”

Does Lucy’s e-mail pose a threat to Global Operations Corp., even though it’s sent in-house? You bet. We'll discuss the reasons why

2001-8-1 -04:00

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