今天我先写了一封信,后来又打了电话把帐号取消了,下午他们回信了,但是不愿意退钱. 该如何继续?谢谢

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I applied my sympatico dial up account from June.11 and I faxed my
application form 2 times. But till now,
I have never got any messages about whether my account is available.
Before July.12 , I was always waiting for your
notice mail about when I can use my account and I have tried to dial
up with my account for serveral time, but
never succeeded. For a long time waiting, I thought you might not pass
my application and had to change to apply other ISP.

I never used this dial up service and nobody told me whether I can
use this service. If I didn\
2001-8-31 -04:00
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