今天我先写了一封信,后来又打了电话把帐号取消了,下午他们回信了,但是不愿意退钱. 该如何继续?谢谢(重贴,上贴不全)

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我写的信里是这样要求的,我的英语不是很好,有错误的地方多包涵:


I applied my sympatico dial up account from June.11 and I faxed my
application form 2 times. But till now, I have never got any messages about whether my account is available.
Before July.12 , I was always waiting for your notice mail about when I can use my account and I have tried to dial up with my account for serveral time, but never succeeded. For a long time waiting, I thought you might not pass my application and had to change to apply other ISP.

I never used this dial up service and nobody told me whether I can
use this service. If I did not check my bank account statement today,
maybe I will still not know that. I think it is a mistake to me to pay
the fee for the service of the last monthes. I hope you will take care
of my case and give me a reply.
######################
回复如下:

This is in response to your request for compensation in regards to the
recent challenges that you have encountered.

We would like to confirm that your Bell Sympatico account will be
cancelled on the final day of your billing period, September 11th 2001
at 11:59:59.

It is unfortunate that you have decided to cancel your account, however,
we would sincerely like to thank you for your patience and support
during your membership with Bell Sympatico.

After a thorough investigation, we have determined that we are unable to
process a credit for the amount requested. As we bill our members
inadvance, you have access to your account until September 12th 2001.

We trust that the above information has fully answered your question.
Should you require any additional information, please do not hesitate to
contact us.
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2001-8-31 -05:00

回到话题: 请大家帮忙看一下,我有没有可能要回这钱

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