In very simple words, it's kind of like people call in and you answer their enquiries, question, etc. A lot of time spent on the phone. Help desk requires very good communication and customer service skills.

cornflakewhite (cornflake)
2001-10-2 -04:00
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Back To Topic: 各位专家高手以及各位DX:小的这礼拜有一Help Desk类工作面试,烦请各位说说,可能会遇到什么技术问题(NT 管理为主)?另外Help Desk职位,一般Employer比较注重什么?先谢过了!

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