1. At Toronto airport, when u found ur bag missing,u should make a report to baggage service account and they will give u a 10-character file reference number and a phne no
2. After u get home.call the phone no and tell them ur bag information (color,type,what's in ur bag and so on) and the reference no.The number is 24 hours ,so call them at anytime and don't hang up until someone picks up! Itmay take long time even in midmight.
3. After u call them ,go to the website
,u can see ur tracing status and the important thing is:if u canrecall some new things in ur bad,u can add them to that website.
4. when they find the bag,they will call u and ask a dlivery company to send bags to ur home withot charge
5.if they cannot find that bag finally,air canada will pay u big money.so don't worry
5. Godd luck
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