1.Where can you order an application kit?
The application kit for a Returning Resident Permit used in Canada is only available by calling a CIC Call Centre.
That means you can't get the application kit from the website http://cicnet.ci.gc.ca. There is only an application form on it.
2.How to contact the CIC call center?
If you are in Toronto, please call (416) 973-4444 . Agents are available Monday to Friday, 8 a.m.-4 p.m.
3. How to order an application kit?
The application kit is only ordered by an agent of the call center.
That means you can't order the application kit by the automated telephone service. But CIC's automated telephone service can help you find the information on many Immigration programs as well as the website http://cicnet.ci.gc.ca.