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IVR: Interative Voice Response, CTI: Computer Technology Integration. 这些是Call Center技术中的重要组成部分。你若不懂Call Center技术, 建议你就不必去试了。因为这是一项专门的技术,里边有很多技术知识。

yny (Bibi)
(#267360@0)
2001-11-19 -04:00
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Back To Topic: 诸位,今儿发现一工作机会,就是有俩词不明白:IVR/CTI 什么意思呀?多写指点!

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