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I have been canada for years.I never had such experience..sometime there are some agent who behaved rude, (but not like what you dipcited), it's fine as long as i dont feel i am insulted....but I felt you were being totally insulted under the circumstance you descirbe... I hope you wrote the number or the name of the person you talked to,,, and make another call to their manager to complain...I bet there has to be something happen to the guy who did bad thing to you...
As tweety said,Dont say sorry so easily since you didnt do anything wrong. you are the customer so you are the god...they should be very nice to you instead of freaking out like that....
my suggestion is now if you feel like to do something to protect your right.if i were you. i will definitely do so....
1. try to get the name of the guy you were talking to,
2. or get his working numeber or whatever ID that can identify him.
3. and make another call to another agent and tell them that you have to talk to their manager, if they refuse to extension you, you have to keep calling, otherwise you can try to explore their website and check the equipment you bough,i think you will eventually find a phone number of one of those manager.
4. as for my experience,people may get themselve fired for doing that if you complain to the right person. believe me. we serve customers we have seen such samples.
I really wanna say F***** to those damned so called IBM professional..they were being B*******th
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