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Definitely you should phone the agent. These days the agents receive thousands of resumes and they don't have time to view all of them.

If your English is not bad and can attract them by introducing your background and strongness briefly, they will look at your resume. My husband just talked with an agent and asked him how can he view all the resumes, the agent said he only glanced at the previous/current company name the applicant worked and the references. If it's interesting, he will go ahead to take a look, otherwise, he just put it away.
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