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typical call center terminology in the customer service dept. of a company

rootbear (喝点啤酒晕晕头)
ASA-Average Speed of Answer
TSF-Telephone Service Factor

simply search it in yahoo, you will find it

http://www.telecorpproducts.com/glossary.html
(#343815@0)
2002-1-22 -04:00
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Back To Topic: "experience with reporting, forecasting TSF, ASA, abandon, etc. within a telecommunications call centre"--------请问以上 TSF,ASA, abandon 是什么意思?

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