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Level1指installation等最基本的工作,用户的问题首先由level1解决,level2当然是比较high level一些,level1不能解决的问题升级给level2

im_stone (im_stone)
(#42730@0)
2001-4-10 -04:00
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Back To Topic: 经常见招聘广告上关于help desk 的level 1 或level 2 等语句,这具体指哪些技术层次呢?

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