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先弄成conversation style的，然后再试试。不知道你为什么弄这个，如果是service group的话，KPI的一种，公司的软件应该有这个功能。如果不是的话，为什么要弄这个呢？

criss(criss)

(#81283@41)
Last Updated: 2014-7-10

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May I ask if there any way to document emails? I try to create a log to monitor how many email request are comming and how many complete per day. However it is manually keyed in Excel now. Does outlook have any tools to achieve this? Many thanks.