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橘子的做法是作为一个客户最通常不过的行为,我不理解为什么你们会责怪客户而不检讨自己的服务质量不到位?
xjcjq
(rufeng)
遇到这种突发情况,是最能体现一个公司是不是为顾客着想的时刻,如果公司服务到位,可以在第一时间就联系了解各个航空公司的操作流程,然后可以给自己的客户发e-mail提供建议。不然的话顾客怎么会不流失呢?
(#6010344@60)
Last Updated: 2011-8-28
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