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枫下沙龙 / 谈天说地 / "experience with reporting, forecasting TSF, ASA, abandon, etc. within a telecommunications call centre"--------请问以上 TSF,ASA, abandon 是什么意思?
-where(where);
2002-1-21
(#342844@0)
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???
-sos(sos);
2002-1-22
(#343254@0)
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typical call center terminology in the customer service dept. of a companyASA-Average Speed of Answer
TSF-Telephone Service Factor
simply search it in yahoo, you will find it
http://www.telecorpproducts.com/glossary.html
-rootbear(喝点啤酒晕晕头);
2002-1-22
{154}
(#343815@0)