CUSTOMER CARE REPRESENTATIVE
Position Type: Permanent, Full Time
Department: Customer Care
Reports to: Customer Care Supervisor
Location: Mississauga
Country: Canada

MISSION

Responsible for processing all incoming requests received by either phone or email from Customers and Reps.
• Respond to customer service requests such as delivery information, stock checks, additions, cancellations, expediting, order status, Return Material Authorizations and Credits
• Investigate discrepancies resulting from shipping or pricing errors.
• Assemble information and prepare reports as required
• Liase with other departments within the company
• Order/Data entry when required
• Prioritize customer demands constantly
• Filing of order and packing slips in appropriate electronic files
• Work with Customer Care Team to ensure that customers are answered in a timely fashion

REQUIRED SKILLS

• Minimum 2 years’ relevant work experience is required
• Proficient in Outlook, Teams, Excel and Word
• Experience on an ERP system an asset
• Good data entry skills
• Excellent communication skills, both verbal and written
• Ability to act independently and with minimal supervision
• Team Player
• Excellent organizational skills and ability to multitask
• Travel as required

BENEFITS
Bonus Program
Medical, Dental, and Vision Benefits (cost share)
Employee and Family Assistance Program (EFAP)
Retirement Pension Plan
Hybrid/Telework Schedule

Internal and external applicants are asked to send their resume to Human Resources by Monday November 13, 2023.

Submit resume to: Katerina.ruggiero@mersen.com
MERSEN Canada Toronto Inc