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A nice lady just called. She needed to know how it was possible that her flight from Detroit left at 8:20am and got into Chicago at 8:33am. I tried to explain that Michigan was an hour ahead of llinois, but she could not understand the concept of time zones. Finally I told her the plane went very fast, and she bought that!
I got a call from a woman who asked, "Is it possible to see England from Canada?" I said, "No." Shee said "But they look so close on the map."
A woman called, furious about a Florida package we did. I asked what was wrong with the vacation in Orlando. She said she was expecting an ocean-view room. I tried to explain that is not possible, since Orlando is in the middle of the state. She replied, "Don't lie to me. I looked on the map and Florida is a very thin state."
I just got off the phone with a woman who asked, "How do I know which plane to get on?" I asked her what exactly she meant, which she replied, "I was told my flight number is 823, but none of these darn planes have numbers on them."
A businesswoman called and had a question about the documents she needed in order to fly to China. After a lengthy discussion about passports, I reminded her she needed a visa. "Oh no I don't, I've been to China many times and never had to have one of those." I double checked and sure enough, her stay required a visa. When I told her this she said, "Look, I've been to China four times and every time they have accepted my American Express."
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