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退款问题-手续费200

huuuyouyou (小小一片云儿)
由于疫情,加航取消航班,各位群友都收到退款了吗?天马旅游答应退款,但是要收200加元的手续费,感觉不应该,因为不是我们自己要退,是加航取消航班,所以应该全额退款,我以为是天马旅游强加给消费者的,不知大家有何意见?
(#6105440@60)
9-26
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