Our client:
Our client is revolutionizing the payments space and is looking for IT Systems Generalists to help them deliver world-class customer success on this SaaS product.
What’s in it for you?
This is more than systems support; you will act as an extension of the customer’s own technology team to advise best practices and enhance the customer’s overall experience.
Responsibilities:
• Liaise with customers across various communications channels to provide product support and analysis of business constraints
• Identify and build enhancements to operations including; self-serve options, automation, development of tools which enable customers to service their needs more rapidly and creating tools to eliminate internal repetition
• Educate customers so that they can maximize their investment in the platform.
• Always be on the lookout for ideas and solutions which improve resolution metrics
• Consult with the business to identify and mitigate risks and thereby reducing customer turnover
• Work with the sales team to keep the customer informed of new features and functionalities and provide 360° feedback for future products and releases.
Must Have:
• Experience in UNIX/Linux operating system and system administration
• Experience in scripting with Bash/Perl, configuration management using tools such as Puppet, Chef or Ansible, and understanding of Apache/Tomcat
• Systems Analysis/Administration (see below) and web services application support
• Experience with Database administration (Oracle DB, MySQL, Microsoft SQL)
• Object Oriented programming in Java is considered a nice to have; additional scripting
Thi Thi Nguyen
Recruitment Consultant
229 Yonge Street | Suite 408
Toronto ON | M5B 1N9
O: (416) 775.4800 | Ext. 334
F: (416) 775.4810
E: thi@isgsearch.ca | www.isgsearch.ca -virtualmachine(重头再来) 2017-4-4SA F/T in Paymentus