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A key factor is that she was not just a paid customer,

but she had a more important position - a director of competitor airlines. If her employment or relation with the airlines was never revealed, I am sure this incident would not lead to any big issue.
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Replies, comments and Discussions:

  • 枫下沙龙 / 时尚 / Airline director fired for 'fat shaming' British Airways cabin crew +2
    • Eventually, she apologized and she said she regrets her behavior - she should not judge the competence and appearance of employees of another airline.
    • Cyberbullying has significant negative impacts.
      • IMHO, what she did does not consist of cyberbullying. As a Foxnews reader wrote, she is a paid customer, she has every right to rate and remark on the services she received. She didn't mention any individual's name.
        • A key factor is that she was not just a paid customer,
          but she had a more important position - a director of competitor airlines. If her employment or relation with the airlines was never revealed, I am sure this incident would not lead to any big issue.
    • The readers' comments at the end of the news article are interesting. Change the "Sort by" to "Best".