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加航官网(英文)1月28日又一次更新涉及北京/上海/武汉航班的退改办法：出票地为加拿大的，北京/上海航班免费改期，涉及武汉航班免费免费改期、免费退票。

laneway(联网)
本文发表在 rolia.net 枫下论坛Novel Coronavirus in China
Update - January 28, 2020

Because of the recent outbreak of the novel coronavirus in Wuhan, China, we understand that you may want to make alternate travel arrangements. For this reason, Air Canada has extended its goodwill policy related to the outbreak.

If you are scheduled to travel during the affected period, you can retrieve your booking and change your flight free of charge, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

Customers travelling to, from or via Wuhan also have the option of cancelling their flight for a full refund.

Details and a list of affected airports are as follows.

Affected airport Ticket issued no later than Original travel date Rebook free of charge
BEIJING(PEK)/SHANGHAI(PVG) January 28, 2020 January 24 to February 29, 2020 Until April 15, 2020
Wuhan (WUH). January 21, 2020 January 22 to March 29, 2020 Until June 15, 2020

If you purchased your ticket with Aeroplan or Air Canada Vacations, please contact them directly.

And if you require assistance, you can always contact us directly (1-888-247-2262).更多精彩文章及讨论，请光临枫下论坛 rolia.net
(#6104781@60)
Last Updated: 2020-1-28
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  • 加航1月26日发布涉及中国航班免费退改新政：为配合做好新型冠状病毒肺炎疫情的防控工作，对已购买北京/上海出发或到达航班的乘客，加航提供免费退票或改期服务，具体如下： -laneway(联网); 2020-1-26 {979} (#6104761@60) +2
    尊敬的乘客/代理人：

    为配合做好新型冠状病毒肺炎疫情的防控工作，对已购买北京/上海出发或到达航班的乘客，加航提供免费退票或改期服务，具体如下：

    散客机票规定
    在2020年1月24日0时之前出票，且出票地是中国大陆，旅行日期为2020年1月24日-2月15日（含）可办理全退。但乘客需在航班起飞前取消航段，票证为014开头。
    如行程改期但无法确认更改日期，乘客需联系出票地取消航班，并让出票地做后续航段机票保留，免改期费。
    如行程改期至2020年4月15日（含）之前，免改期费，免差价（限同等舱位-经济舱换经济舱，豪华经济舱换豪华经济舱，尊享商务舱换尊享商务舱）。
    如行程改期至2020年4月16日(含）之后，免改期费。
    如更改路线，免改期费。
    代理人退票或换开客票需要在OSI项或EI项备注CHINAJAN20。

    团队机票规定
    已确认团队无法成行，需先发邮件至加航中国团队邮箱，取消航段，避免误机。
    团队政策节后将统一回复处理。

    请相关代理配合执行，感谢理解和支持！如有疑问，请与相关负责的中国区加航销售人员联系。

    乘客可在航班起飞前致电加航中国呼叫中心400 112 2776或原购票渠道取消或变更航班计划。

    加拿大航空公司中国办事处
    2020年1月26日
    • 赞，可惜我是订的三月份春假的票，不在规定时间内，还是不给免费退改。 -qingli(鸡宝宝鼠宝宝); 2020-1-26 (#6104766@60)
      • 我也是春假的票，但是就算不是，也退不了了，他们要求出票地要在中国。 -huangaihui74(Heidi); 2020-1-27 (#6104767@60)
        • 这是加航中国办事处的通知，当然是针对出票地点在大陆的机票，查一查加拿大这边的说法。 -happyeveryday00(happyeveryday); 2020-1-27 (#6104776@60)
      • 加航延长北京上海停飞时间 多伦多-香港也停飞， -sunrain88(信言不美); 2020-2-11 {2292} (#6104807@60) +1
        https://info.51.ca/news/canada/2020-02/856745.html

        来源：加国无忧编译

        今天，加航再次就新冠肺炎疫情发布航班调整通告，经政府批准，往返于加拿大和北京/上海之间的航班停飞期延长至2020年3月27日。

        1月29日，加拿大政府发布旅行警告，建议所有加拿大人避免前往中国的“非必要旅行”。加航随即宣布停飞中国北京和上海的直飞航班，原本的停飞期持续到2月底，但是今天加航再次做出调整，延长至3月底。

        图片来源 CTV NEWS

        加航表示，公司将与加拿大公共卫生局、加拿大交通部和全球事务部保持密切联系和磋商，密切监视新冠病毒疫情不断变化的趋势，并提醒旅客酌情调整自己往返与中国和加拿大之间的时刻表。

        与此同时，加航宣布从3月1日至3月27日暂时停飞多伦多至中国香港的每日直达航班，温哥华直飞香港航班保持不变。加航称，这一举动是由于市场需求减少造成的。最初预定了多伦多至香港航班的旅客可以中转至温哥华，继续行程。

        原本加航每周有14班航班飞往香港，7班从多伦多起飞，7班从温哥华起飞。

        图片来源 reuters

        另外，如果您前往中国及香港还有返回的航班被取消了，而在未来几天确实有出行计划，请及时联系订票的旅行社，或直接致电1-888-247-2262与加航联系，尽快找到折中的解决方案。

        还有一个常见的问题是，有些乘客预定了之后（3月之后）往返于加拿大和中国的航班，暂时还没有被取消，是否可以申请重新预定和退款呢？

        加航表示，在航班被确定取消的第一时间就会和乘客联系。如果想重新预定，可以联系旅行社或加航；如果想申请退款，可以通过以下表格：

        https://accc-prod.microsoftcrmportals.com/en-CA/reservation/

        ref:https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2020/china-travel.html

    • 在这边订的票只要符合加航网站上的时间也可以免费退改。我有朋友退掉了。 -supergirlmm(你是我的传说); 2020-1-28 (#6104779@60)
    • 请问各位，在加航网上订的3/12回去香港的机票，可以改或者退票吗？thanks -fhyst(fhyst); 2020-1-28 (#6104780@60)
      • 同问，我也是这个问题 -jane2018(ssll); 2020-2-12 (#6104818@60)
        • From March 1-27, 2020, Air Canada will temporarily suspend its daily non-stop Toronto-Hong Kong flights. -laneway(联网); 2020-2-12 (#6104823@60)
    • 加航官网(英文)1月28日又一次更新涉及北京/上海/武汉航班的退改办法：出票地为加拿大的，北京/上海航班免费改期，涉及武汉航班免费免费改期、免费退票。 -laneway(联网); 2020-1-28 {1196} (#6104781@60)
      本文发表在 rolia.net 枫下论坛Novel Coronavirus in China
      Update - January 28, 2020

      Because of the recent outbreak of the novel coronavirus in Wuhan, China, we understand that you may want to make alternate travel arrangements. For this reason, Air Canada has extended its goodwill policy related to the outbreak.

      If you are scheduled to travel during the affected period, you can retrieve your booking and change your flight free of charge, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.

      Customers travelling to, from or via Wuhan also have the option of cancelling their flight for a full refund.

      Details and a list of affected airports are as follows.

      Affected airport Ticket issued no later than Original travel date Rebook free of charge
      BEIJING(PEK)/SHANGHAI(PVG) January 28, 2020 January 24 to February 29, 2020 Until April 15, 2020
      Wuhan (WUH). January 21, 2020 January 22 to March 29, 2020 Until June 15, 2020

      If you purchased your ticket with Aeroplan or Air Canada Vacations, please contact them directly.

      And if you require assistance, you can always contact us directly (1-888-247-2262).更多精彩文章及讨论，请光临枫下论坛 rolia.net
      • 那1.22到2.24之间的机票呢 -swing123(Know nothing ); 2020-1-28 (#6104782@60)
        • 再等等看：有消息加航会取消部分日期的航班，到时候主动权可能就在乘客手里了。 -laneway(联网); 2020-1-28 (#6104783@60) +2
      • 为啥我在官网看到的还是只到2月15号的？ -huangaihui74(Heidi); 2020-1-29 (#6104785@60)
    • 看加航新政策（2月11日），北京上海直飞班机继续停飞到3月27 日 -shuijing1(crystal); 2020-2-10 (#6104805@60)
      • 我也昨晚在官网看到这个消息，可是昨晚8点半后再也找不到了，目前官网还是1月29号的消息。没有继续停飞到3月27的说法 -win4023(niniyaya); 2020-2-11 (#6104806@60)
    • 加航延长北京上海停飞时间，延长至2020年3月27日 -sunrain88(信言不美); 2020-2-11 (#6104808@60)
      • 奇怪了，下午网站上还有这个内容，怎么现在就没了。 -happytear(findingjob); 2020-2-11 (#6104809@60) +1
      • 全文贴在这里 -laneway(联网); 2020-2-11 {2177} (#6104810@60)
        本文发表在 rolia.net 枫下论坛Customers travelling to/from People’s Republic of China and Hong Kong
        Febuary 11, 2020

        Summary

        Flights to/from People's Republic of China

        Air Canada is extending the suspension of its flights between Canada and Beijing and Shanghai until March 27, 2020 [subject to government approval]. Services to Beijing and Shanghai were initially suspended for the month of February following the Government of Canada's January 29, 2020 advisory discouraging non-essential travel to China.

        Air Canada will continue to monitor this evolving situation closely in consultation with the Public Health Agency of Canada, Transport Canada and Global Affairs and will adjust its schedule as appropriate.

        Air Canada operates direct flights to Beijing and Shanghai from Toronto, Montreal and Vancouver.

        Flights to/from Hong Kong

        From March 1-27, 2020, Air Canada will temporarily suspend its daily non-stop Toronto-Hong Kong flights, reflecting reduced market demand. The airline's daily, non-stop Vancouver-Hong Kong flights will accommodate customers originally booked on its Toronto-Hong Kong flights.

        Air Canada normally operates 14 weekly flights to Hong Kong, seven from Toronto and seven from Vancouver.

        Flights to and from Taipei remain unaffected.

        More information

        My flight to/from People's Republic of China or to/from Hong Kong has been cancelled. What are my options?
        If your flight has been cancelled, and you want to travel in the next few days, please contact your travel agent or call us at 1-888-247-2262 (click here for international and other numbers). For Aeroplan redemption bookings, please call 1-800-361-5373.

        I'm booked to/from People's Republic of China or to/from Hong Kong in the future, but my flight has NOT been cancelled, can I rebook my flight or get a refund?

        Customers whose flights have been cancelled will be notified.
        If you wish to rebook, please contact your travel agent or call us at 1-888-247-2262 (click here for international and other numbers) to discuss your options. For Aeroplan redemption bookings, please call 1-800-361-5373.
        To request a refund, please complete this formExternal site which may not meet accessibility guidelines..更多精彩文章及讨论，请光临枫下论坛 rolia.net

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