本文发表在 rolia.net 枫下论坛Position: Technical Support Specialist (Band 3)

Salary Range $51,086 - $60,817

Location: Information Technology Department

New Street Education Centre

Work Schedule: 35 hours/week

Effective Date: Immediately

Qualifications:

The preferred applicant will possess the following:

1. Two-year community college diploma in Computer Studies and/or equivalent related field experience.

2. A minimum of one to two years’ practical experience in the support, installation and configuration of PC's, Mac's and computer

peripherals.

3. Certification or credit achievements towards Microsoft Certified Product Specialist (MCPS), Microsoft Certified Systems

Engineer (MCSE) is a definite asset.

The successful candidates must possess skills necessary for updating helpdesk logs and the writing of technical documents. As a

member of a core technical team, the candidate must show both the ability to self manage and maintain strong communication with

colleagues. Exceptional organizational and interpersonal skills, as well as the ability to set priorities are mandatory. Experience in

current telecommunication technology and Microsoft 2000 Server is a definite requirement.

Position Summary:

 First line of support for 5000+ end users via phone, e-mail and web based help desk client

 Provide technical support for users of PCs, Macs, file servers and other networked devices

 Schedule, maintain and verify backups for all systems

 Maintain and track all outstanding calls in a helpdesk database system

 Provide accurate and timely service to users in the production of computerized reports

 Troubleshoot and identify software and hardware issues, escalate when necessary to appropriate staff

 Provide operating system support for Microsoft Windows 2000, Windows XP, and MAC environments, as well as support for all

software approved by the Board.

 Diagnose, support and install hardware related to the above operating systems and software.

 Follow technical guidelines through documentation provided by server administrators.

 Schedule, complete and update daily trouble tickets as assigned.

 Good time management skills.

Application Deadline: Friday, January 13, 2017 at 4:00 p. m.

Resume and other supporting documents must be submitted to Apply To Education:

www.applytoeducation.com

MASS(Management & Professionals) – Job Code # 1670316更多精彩文章及讨论，请光临枫下论坛 rolia.net